Payment Terms

Last Updated: August 3, 2026

At Depureness, we are committed to providing a safe, secure, and convenient payment experience for our customers. This Payment Policy explains the accepted payment methods, currency, payment security, billing verification, and payment-related terms for orders placed through our website.

This policy applies to purchases made on www.depureness.com.

1. Accepted Payment Methods

We accept the following secure payment methods at checkout:

Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, and Discover.

Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

Alternative Payment Methods: PayPal.

The payment methods displayed at checkout are the official payment options available for your order. All payments must be successfully authorized and processed before an order can be prepared, fulfilled, or shipped.

2. Currency and Pricing

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

The total amount shown at checkout includes the product price, applicable shipping charges, discounts, and any applicable taxes based on your shipping address and order details.

If your card or payment account is issued in a currency other than USD, your bank, card issuer, or payment provider may apply currency conversion rates or additional fees. These fees are charged by your financial institution and are not controlled by Depureness.

For international orders, customers may be responsible for customs duties, import taxes, tariffs, or other fees required by the destination country.

3. Payment Security

Your payment security is important to us.

Our checkout is processed through Shopify and supported third-party payment providers. Payment information is transmitted securely through encrypted checkout systems and payment gateways.

Depureness does not store your full credit card or debit card number on our website or servers. Payment details are handled by secure payment processors according to applicable payment security standards.

4. Billing Verification

To help protect customers and prevent unauthorized transactions, the billing information provided at checkout should match the information associated with your payment method.

We may review, delay, or cancel an order if:

The payment cannot be authorized
The billing information appears incomplete or inaccurate
The transaction is flagged by fraud prevention tools
Additional verification is required but cannot be completed

If an order is canceled due to payment or security concerns, we will notify you by email when possible.

5. Payment Authorization

When you place an order, your payment method may be authorized immediately. Depending on your bank or payment provider, a temporary authorization hold may appear before the payment is fully processed.

If an order is canceled before fulfillment, the authorization hold or pending transaction will be handled according to your payment provider’s processing procedures.

6. Failed or Declined Payments

If your payment is declined, please verify that your billing details, payment information, and available funds are correct.

You may also contact your bank or payment provider for further assistance.

Orders with failed or declined payments will not be processed until a valid payment has been successfully completed.

7. Chargebacks and Payment Disputes

If you believe you were charged incorrectly, notice an unauthorized transaction, or have any payment-related concern, please contact us first so we can review the issue and provide assistance.

We encourage customers to contact our support team before initiating a payment dispute so we have an opportunity to help resolve the issue.

8. Order Confirmation

After a successful payment, you will receive an order confirmation email at the email address provided during checkout.

Please review your order confirmation carefully and contact us as soon as possible if you notice incorrect information, such as shipping address, contact details, or product selection.

Please note that once an order has entered the fulfillment process or has been shipped, modifications or cancellations may no longer be possible.

9. Contact Information

For questions about billing, payments, order charges, or transaction security, please contact us:

Business Name: Depureness
Website: www.depureness.com
Email: hello@depureness.com
Business Address: 1031 Harrells Loop Rd, Jacksonville, NC 28540, United States
Phone Number: +1 910-518-8306
Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM (Eastern Time, ET)
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.